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Lowongan Kerja English Customer Service Agent di PT. Concentrix Services Indonesia

PT. Concentrix Services Indonesia membuka lowonganEnglish Customer Service Agent

Concentrix adalah perusahaan layanan bisnis global yang didukung teknologi (terdaftar di Nasdaq: CNXC) yang berspesialisasi dalam keterlibatan pelanggan dan peningkatan kinerja bisnis bagi beberapa merek terbaik di dunia. Kami menciptakan hasil bisnis yang lebih baik dan membedakan klien kami melalui teknologi, desain, data, proses, dan sumber daya manusia.

Kunjungi www.concentrix.com untuk informasi lebih lanjut.

Ringkasan

Pendidikan :
D3, S1
Pengalaman :
0 - 2 Tahun
Gender :
Pria/Wanita
Besaran Gaji :
3 - 4 Juta
Lokasi Kerja :
Lippo Plaza Jogja, UG & 1 Floor, Jl. Laksda Adisucipto No 32, Kota Jogja, DIY Lihat Maps

Deskripsi Pekerjaan

Answer incoming customer calls promptly and professionally to address inquiries regarding flights, hotels, car rentals, and vacation packages
Assist customers with new reservations, schedule changes, cancellations, rebooking, and special requests (e.g., seat selection, extra baggage, meal preferences)
Troubleshoot urgent customer situations, such as missed flights, delayed check-ins, or billing discrepancies, while remaining calm and empathetic under pressure
Contact airlines, hotel properties, and local vendors directly to clarify policies, process special waivers, or resolve operational issues on the customer’s behalf
Explain fare rules, baggage policies, cancellation deadlines, and refund procedures clearly according to carrier and hotel partner terms
Maintain accurate call logs and update ticket notes in the call center CRM software during and after each call to ensure seamless follow-ups

Syarat Pekerjaan

Willing to relocate to Yogyakarta and work on a full WFO (Work From Office) basis
Minimum 1 year of experience in customer service (preferably e-commerce). Fresh graduates are welcome
Minimum Diploma (D3) or Bachelor’s Degree (S1)
Fluent English communication skills – both written and spoken (B1 level)
Willingness to work on a night shift schedule, including weekends and public holidays
Strong attention to detail, patience, and problem-solving skills
Familiarity with helpdesk tools (e.g., Zendesk, Freshdesk) is a plus