ConvergenceMembuka LowonganDesk Collection - Agent Customer Service - Security

Data Analyst (CDA)

• Processing and gathering complex datasets from multiple data sources.
• Identify patterns, interpret trends, and plot anomalies on the processed data using data extraction tools and statistical techniques.
• Helping develop reports and analysis.
• Owning and handling the end-to-end actions related to a project and working on different sets of analysis: Exploratory Data Analysis (EDA), Root Cause Analysis (RCA), Impact
• Measurement (Pre-Post Analysis), Strategy Building (Supporting product team to define strategies).
• Delivering high-quality, accurate and impactful analytical solutions to support business growth.
• Interacting with stakeholders on a day-to-day basis across verticals like Marketing, Ops, and Product to understand the problem statements and design a step-by-step workflow.
• Collaborate with cross-functional stakeholders to understand their business needs.
• Preparing reports for the management stating trends, patterns, and predictions using relevant data.
• Training end-users on new reports and dashboards.

CRM Manager

• Manage Cu sto m e r- Bu si ness Com m u n ications and Solve Customer Issues.
• Monitor Customer Care Strategies and Collaborate to Ensure Customer Satisfaction.
• Coordinate with other marketing team members for campaigns and creative development.
• Expand customer base and Monitoring business competitors.
• Evaluate the CRM program.
• Coordinate and carry out good cooperation with Vendors/3rd Parties.

Data Analyst (CDA)

• Having experience in working with dashboard tools (e.g. Tableau) and Analytics Tools (e.g. Google Studio, Google Analytics, etc.) is a plus.
• Experience with articulating business questions, pulling data from datasets, process & cleaning data, identifying & analyzing trends and using statistics to arrive at an answer and create insights.
• Individual contributor who can own a project, understand the business problem statements and define the actions to reach the end goal.
• Proficient at queries, writing reports, and making presentation.
• Having work experience as a Data Analyst or Business Analyst or Growth Analyst or Product Analyst.
• Understanding of Backend and Front End data processes, Journey and basic Integration Analysis.
• Willing to be placed in Yogyakarta.

CRM Manager

• Minimum education bachelor’s degree in any major.
• 2 years experienced in Customer Relations Mana (CRM).
• Mastering Microsoft Office & Customer Relations Management (CRM) tools.
• Have General & Direct Marketing Knowledge.
• Able to work in a tight and organized schedule. Have Active English skills.

Security

• Pria/Wanita max 29th
• Pendidikan min. SMA
• Tinggi badan/Berat badan proporsional
• Memiliki KTA
• Pengalaman lth sebagai security
• Penempatan Yogyakarta

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